FAQs

1. How are my prints shipped?
All giclée prints are now fulfilled and shipped directly by our trusted Creative Hub drop-ship service. Prints are made-to-order and shipped from the UK, USA, or Germany, depending on your location.

2. Where do you ship to?
Creative Hub can ship worldwide. Shipping times vary depending on your location and the fulfillment center.

3. Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number so you can follow its journey.

4. How long will delivery take?
Domestic orders generally take 5–10 business days. International orders may take 10–20 business days. Times vary depending on the fulfillment location.

5. Can I cancel or change my order?
Orders are processed quickly, so contact us as soon as possible. Once your print has been fulfilled, changes or cancellations may not be possible.

6. What if my print arrives damaged or incorrect?
Contact us immediately if your print arrives damaged or incorrect. We’ll coordinate with Creative Hub to replace or correct your order.

7. Do you offer returns or exchanges?
As each print is made-to-order, we only offer exchanges or replacements for damaged or defective items.