FAQ & Policies

Shipping Info //

ANNOUNCEMENT!

I am away in LA for qpop “miniatures” exhibition event from April 27th till May 3rd. Last shipment dates before I go will be April 25/26th till i get back! Orders will be taken as normal on the store and will be packed and sent out as soon as I can when I get back. Thank you for your understanding and feel free to email me for any questions. I will try and answer all questions. (more info on exhibition if you're in the area, see below STOCKISTS//EVENTS)

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All my shipping is done by Royal Mail first class standard post from London and will be shipped within 1-5 working days from date of order. This does not include a tracking number. Shipping costs may vary dependant on which products are purchased due to parcel size and weight. Shipping times will also vary due to destination. Please note unfortunately I cannot be held responsible for loss or damage of parcels sent by this method. Please be aware that shipping can also take longer during the holiday season or if there is any type of customs delay.


Returns Policy //

Due to being a small company selling limited runs of designs, unfortunately I am unable to accept returns or offer refunds. Please make sure you are definite in your purchases. Exchanges in sizes for garments (where different sizes can be offered) may be considered but if you are unsure about sizing please contact me first for enquires. 


"Is My Personal Info Kept Private?" //

Please be assured that all your personal information is kept private and confidential, exclusively between you (the buyer) and me. At no point will it be shared with a third party.


Terms of Payment //

We accept payment via Paypal.


Wholesale? //

Yes! I do offer my products up for wholesale and would love to expand. If you are a store and would like to wholesale my products, please contact me at alxndracook@gmail.com